1. Return Policy

printed matter is a customized commodity. Due to the complexity of the process, it is inevitable that there will be a problem of quantity loss. In order to protect your rights and interests, if you find insufficient quantity or individual loss after checking the quantity after receiving the goods, we will refund the relevant difference according to the actual collection:
Actual collection = actual quantity "available" quantity ÷ marked quantity × total price of goods
Please check the quantity carefully after receiving the goods. If you find that the package is seriously damaged or the quantity is obviously missing, please contact customer service immediately.

● Under what circumstances can a refund be made?

Printing orders: Refund can only be applied for orders without printing.

● About the withdrawal process

Please contact the online customer service to inform your user ID and withdrawal amount, and provide the following necessary information:
Alipay cash withdrawal: Alipay account name, account number corresponding name
After receiving your information, the customer service personnel will submit it to the finance department for processing as soon as possible.

● Cash withdrawal time

Cash withdrawal from Alipay: Transfer to your Alipay account within 3 working days from the date of acceptance.

2. reprint policy

quality is our consistent commitment. When the quality problem is verified and the responsible party is "US India Star", we will definitely handle reprint service for you. When reprinting is required, please contact customer service to provide the reason for reprinting and related pictures and videos as required, and provide user name and order number. After confirmation by customer service, arrange reprinting.

will not deal with poor quality caused by the following reasons:

1. Incorrect text or layout of the design manuscript caused by other reasons.

2. The format and color mode of the design manuscript uploaded by the customer are incorrect, resulting in blurred printing and color difference.

3. The printing problem caused by the size and resolution of the design version uploaded by the customer is not up to the standard.

4. Moisture, dyeing, etc. after the product is signed.

5. If a return is requested, but the quantity of returned products is insufficient.

6. Delays in arrival time caused by non-our reasons.

7. Orders with printing color difference within 10% of the error of each value of C.M.Y.K.

8. Orders with colored text on a black background and the black text does not use monochrome black.

9. Orders that insist on using four-color black when using full color blocks.

10. Orders that use full plate background color but insist on not adding film to generate back printing.

11. Orders that insist on printing in four colors: purple, dark blue, orange and brown to produce color difference.

12. The resolution of the image uploaded by the customer does not reach 300dpi or more, and the printing quality is poor.

13. The order time exceeds one week.
14. National Standard: The quantity of finished printed matter is within plus or minus 2% as the normal range, and a few products exceeding 2% and cannot be reprinted within 500 sheets can only be discounted at the percentage of the selling price.

reprinting:

when the product has obvious quality problems and needs to be reprinted, please cooperate with the customer service personnel to provide at least one clear photo and a clear video so that the customer service can verify the problem.

photo shooting requirements:

1. Take out all the problematic products and spread them out on the desktop, some on the front and some on the back, and take pictures together.

2. When shooting, pay attention to shooting all the problems

3. The photos are required to be clear and clear so that all the problems can be seen clearly.

requirements for video shooting:

1. Take out all the problematic products and spread them on the desktop. Take the front and then the back. The whole shooting process cannot be interrupted;

2. When shooting, pay attention to shooting all the problems

3. The video is required to be clear and clear so that all the problems can be seen clearly.

PS: If there are problems with multiple products, you need to shoot separately according to the above requirements. Pay attention to focus when shooting, so as not to be blurred due to pictures or videos, which cannot be verified.

3. Invoices and Receipts

If you need to issue an invoice, please fill in the complete billing information when submitting the order. If you need to issue a receipt, please contact the online customer service after placing the order for payment.